Satisfying the needs of a customer is an important detail in order to increase the sales of a company and get repeat purchases from current or potential customers. The increasing demand for online shopping is growing exponentially every day. As a result, websites are inclined to provide live chat support so that customers will have be satisfied every time they have questions or gets confused in a certain product or service. Having a feature that enables customers to talk to a representative any time of the day and still get a competent answer will be beneficial to both the company and the customer.
A live chat support can give many features to a website. The first thing a company needs to do is to select the best plan that will suit its needs. There will be a customization and consultation of the chat widget to make custom responses for the website and business.
The cost of advertising online and getting new customers to the website is expensive but unavoidable. It is crucial to convert a visitor to a subscriber and turn him into a customer in time. Through this tool, the conversion rate improves, giving the advertiser better returns.
This live chat support technology enables a visitor to begin an Instant Message Text Chat with a representative that provide helpful clarifications and make the stay of the visitor worthwhile. Since many customers shop online, it is the perfect way to instigate contact between the business and customer because of its easy use.
Some of its other features are easy set up. All that you need to get started is to inserting a script; the technology is ready to use. There is also a customizable look in the style, timing, messaging and animation that customers can feel whenever a representative sends an invitation pro-actively. Representatives can monitor and process multiple queries for the website. And if they are not able to get answers quickly enough, they can just leave and send an email form.
Of course, there are also some drawbacks in this tool. For instance, there are still visitors who are not computer savvy and might not be fond of the feature especially if the visitor is from older generations. It is not also very good in mobile devices since some devices cannot support such applications. Representatives must also respond in a timely fashion even if it is a prank chat, and they still have to get paid for that.
Even if there might be some challenges in a live chat support, ignoring the features and its capability is not a very good idea. Asking your questions to providers will greatly assist in determining the potential it can give to a business that can greatly maximize the potential of the business.
Unlike most chat companies, that either provide just software or just service via the use of another company’s software, we do both. We have our own software platform and employ our own agents. This enables us to innovate and respond to our customer’s needs much faster with a better live chat support. This also results in greater cost savings for our customers and partners.